We have a 14-day refund period from the delivery of your order for all orders placed on our official online store.

For all refunds — new conditions only — the customer is required to pay the return postage cost. 

 

How to Return Your Order For a Refund

Step 1 — You will need your full order number and the email used to place the order.

Step 2 — Kindly submit your information to our Customer Service at archiesfootwear.asia@gmail.com

Step 3 — We’ll be in touch within 48 hours to help you with your claim.

 

PLEASE NOTE - The refund can only be processed back into the original payment method that you used for the purchase. We will not liable for refunds issued into closed accounts or expired credit cards. If your bank account has closed, please contact us to let us know before we process the refund.

 

Retail purchase: We are unable to process refund requests for retail purchases.

Please contact the retailer if would like to return your pair for a refund.